Connect4Life Leads to Better Outcomes for Residents

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Data shows Connect4Life’s high-tech/high-touch integrated services lead to higher quality care and better outcomes for residents.

Executive Summary: Integrated Care in Seniors Housing that Meets the Triple Aim
By Anne Tumlinson, MMHS and Lynne Katzmann, PhD

According to the Partnership to Fight Chronic Disease, more than 190 million Americans, or about 59 percent of the population, are affected by one or more chronic illnesses. Over the next 15 years (between 2016 and 2030,) 80 percent of the United States population will experience one or more chronic conditions, costing more than $42 trillion in medical care spending and losses in employment productivity.

To address these challenges and enhance the resident experience, Juniper Communities, a Bloomfield, NJ-based national owner-operator of seniors housing, developed the Connect4Life model, which provides on-site comprehensive therapy, primary care, pharmacy and lab services, integrated with other services using a “high-tech/high-touch” communications protocol that transfers information through an Electronic Health Record (EHR) and coordinates care through a human navigator.

Juniper Communities retained Anne Tumlinson Innovations (ATI) to compare Connect4Life outcomes and utilization data with data on the broader Medicare population from the 2012 Medicare Current Beneficiary Survey (MCBS). The findings suggest that the Connect4Life model contributes to lower hospital readmissions and the utilization of inpatient services among a high-need resident population. The results affirm the potential of integrating select clinical care and services in a seniors housing environment that provides supportive services to those who have chronic conditions, functional limitations, and complex social needs.

The results suggest an integrated program of services in seniors housing—like Juniper’s Connect4Life —can contribute to reducing the cost of care and services to Medicare beneficiaries residing in seniors housing. More importantly, the data points to the value of the Connect4Life model for managing population health because of its ability to efficiently target integrated care interventions in the high cost, high-need Medicare population.

Juniper Communities has been a thought leader in senior living care, developing nearly a dozen innovative service and delivery programs to enhance aging, lifestyle and resident health. Recognizing opportunities in to meet the triple aim of recent health policy changes in the United States – improved customer satisfaction, evidence-base quality and lower healthcare utilization, Juniper is pioneering Connect 4 Life – one of senior living’s first truly integrated care models of assisted living care and service.

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