Safer Together with a 95% Vaccination Rate for Residents and Staff

What this means now, is that we have re-opened our doors to visitation, dining, and connections activities. Both the CDC and CMS issued new guidance stating that with vaccination rates high, creating a safe environment for family visits is now possible.
All of our Juniper communities are now open for visits from friends, family, and volunteers. 

Learn About Our Updated Protocols


We are committed to delivering an industry-defining standard of cleanliness and sanitation in our communities as we provide a safe place for seniors to call home. The COVID-19 Environmental Safety Team, comprised of leadership from disciplines experienced in infection control, has implemented the White Glove Green Clean Program as the cleaning and infection prevention standard for our communities.

Our New & Better Normal

Proactive Health Approach

  • Handwashing – After each encounter; each time entering community or new neighborhood. 
  • Weekly Testing – All associates who previously tested negative and 20% of residents. Retest any residents on neighborhoods with positive test result or symptoms. All Ancillary providers must show proof of testing prior to entry.
  • Test all new move-ins – Prior to move-in date and twice within 72 hours after move-in.

Well Equipped

  • Universal masking – Surgical masks for all staff; reusable cloth masks for residents and visitors. All visitors will be screened and masked.
  • New gloves – When moving from room to room and between neighborhoods.
  • Personal Protective Equipment (PPE) stock – Each community maintains essential supplies of PPE on site; two regional supply depots augment PPE stock as needed.

A Safe Environment

  • Cleaning and disinfecting – all high touch areas two times each day, all areas daily with Puroxide, vans and cars after every trip, and increased schedules for common areas such as exercise room and cafe.
  • Safe air – HEPA filters for all public areas.
  • Safe hands – Hand sanitizing station at each building entrance and entrances to public space and neighborhood
  • Social distancing – Maintain minimum six feet between all people except when providing direct care.


With vaccination rates above 95% and new guidance from the CDC, we are able to reopen our doors to visitation! We are thrilled to be able to reunite family and friends. Both the CDC and CMS, the federal agency that oversees Medicare and Medicaid, issued new guidelines regarding visitation. It is clear that with vaccination rates high, creating a safe environment for family visits is now possible. We are able to allow indoor visitation for residents (regardless of vaccination status), except for a few circumstances. If the resident is fully vaccinated, they can even choose to have close contact – yes hugs! – with their visitor while wearing a well-fitting facemask. Of course, there are state and local variations, so consult the page for your particular community for details.

Our Pathway Forward

Our Pathway Forward

Single entry point into the community

Screening and attestation completed at front desk 

Outdoor visit spaces established with six feet social distance, continued virtual and window visits.

Visits of all types must be pre-arranged with the community

Universal masking for visitors and residents

Our New & Better Normal

A few marked entry points into the community

Syntelligence electronic sign-in for screening and attestation

Both indoor and outdoor visit spaces are available depending on your comfort level

Masking required for visitors and residents in common areas, but no longer in resident rooms

Moving In

We have taken a proactive approach to move-ins which includes proper COVID-19 testing and a careful assessment process. We have a specific move-in process and package which includes additional support and even pampering during the 14-day self-isolation period. Our teams are ready to facilitate both virtual and socially distant visits with family during this time as well as telehealth services as needed.

Our Pathway Forward

Our Pathway Forward

Movers allowed only to nearest exterior door to apartment

Furniture moved from exterior to apartment by community team

New residents test negative before move-in, followed by two additional tests within first 72 hours; if both are negative, self-isolation time may be shortened

Our New & Better Normal

Movers who pass screening and with required PPE may assist move into the apartment

New resident test negative before move-in, followed by two additioanal tests within first 72 hours, if both are negative self-isolation time may be shortened

Package of move-in transition services to pamper new residents during period of self-isolation


We strive to provide memorable dining experiences with spirited service, companionship, and nourishment through sharing the joy of good food, well presented and graciously served. During the pandemic however, dining has been room service only.  We added festive cart services such as create-your-own ice cream sundae, happy hour, Taco Tuesday, and more!  As we move forward, we will begin to open up our community dining once again.

Our Pathway Forward

Our Pathway Forward

One to two meals in dining room as regulations allow

Smaller groups of 10 within multiple venues, table dividers utilized as needed

Room Service enhanced with Door Dash senior menu

Festive cart service

Clean and disinfection after each seating

Multiple seatings

Our New & Better Normal

All-Day dining with three meals in dining room

Groups up to 25, as regulations allow

Continue Room Service with Door Dash senior menu and festive cart service

Multiple seatings in different venue throughout the community

Clean and disinfection after each seating


Connections and activities did not stop just because we were sheltering in place! We moved to more virtual events and incorporated REfresh and Get Happy programs to boost physical and emotional wellness. We continue to provide personalized one-on-one connections programming as well. For residents of faith, we facilitate virtual connections with their local places of worship.

Our Pathway Forward

Our Pathway Forward

Begin offering three group activities per day

Small group activities allowed of 10 or less people, with social distancing

Offer multiple small groups of same connections program

Virtual programming and hallway activities continue

Our New & Better Normal

Offer five or more group activities per day

Larger group activities allowed of 25 or less people, as regulations loosen

Personalized programming

Safe socialization through hallway and small group activities

Consistent staffing of activities

Check with your particular community of interest for the most up-to-date information

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Have More Questions?

We’d be happy to discuss any questions that you may have, or feel free to download our safety procedures in full detail.


This platform provides a source for increased resident engagement and social activity for aging adults through tech and digital outlets. Leaders at Juniper Communities and LTC REIT have gathered these resources for teams, individuals, senior living residents and families to access free resources.